By Dieter Bohn
That's a bit of a shocker - T-Mo has been king-of-the-customer-service hill for a long time now, but a recent JD Power study shows they've been bested by Verizon. The other piece of news is less surprising - satisfaction with carrier customer service is down all around and has been trending steadily down for years now.
As a part of this Smartphone Round Robin I've been making weekly calls to AT&T to change up my plan to reflect my phone - since both the iPhone and the Blackberry have their own special data plans and services to deal with. I don't know if AT&T has been putting something in their water coolers lately, but the support I've been getting has been absolutely stupendous. Hold times: short; representatives: friendly and smart; phone system navigation: still crap, but really - whose isn't these days?
My biggest complaint with most carriers these days is their data packages are byzantine and surreal. T-Zones, BIS, iPhone data, MEdia Net, Dial-up packages: I doubt even Kafka could have come up with these varied, conflicting, and mysteriously priced plans.
How 'bout y'all: happy with your provider? Are you thinking the grass is greener on the other side? If it's Verizon on the other side, apparently it just might be.
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